Kyle Lee
Service designer with 7 years leading end-to-end experience systems at enterprise scale. I'm in the rooms where nobody agreed on the problem yet, spending just as much time creating space for alignment as I do creating deliverables.
Currently future-proofing financial services at Northwestern Mutual. Previously Doblin / Deloitte Digital, where I learned that service design works everywhere: banks, hospitals, restaurants, and everything in between
Service designer with 7 years leading end-to-end experience systems at enterprise scale. I'm in the rooms where nobody agreed on the problem yet, spending just as much time creating space for alignment as I do creating deliverables.
Currently future-proofing financial services at Northwestern Mutual. Previously Doblin / Deloitte Digital, where I learned that service design works everywhere: banks, hospitals, restaurants, and everything in between
Work
Work
Experience
Experience
Northwestern Mutual - Senior Innovation Designer
Northwestern Mutual - Senior Innovation Designer
2024 - Now
Doblin / Deloitte Digital - Senior Designer Consultant
Doblin / Deloitte Digital - Senior Designer Consultant
2018 - 2024
Carnegie Mellon University - BDes, Product Design
Carnegie Mellon University - BDes, Product Design
How I Work
How I Work
Systems over features - I think in systems, platforms, capabilities, and the decision structures teams need to keep building after launch.
Systems over features - I think in systems, platforms, capabilities, and the decision structures teams need to keep building after launch.
Trust before technology - Technology alone doesn't create transformation. The interface is rarely the real problem.
Trust before technology - Technology alone doesn't create transformation. The interface is rarely the real problem.
Design with, not for - Customer obsessed. The richest insights come from giving people the pen.
Design with, not for - Customer obsessed. The richest insights come from giving people the pen.
Past and Present
Past and Present
Teaching Craft is Experience Design - I teach woodworking in Brooklyn, watching someone build their first stool is a live lesson in trust-building and what it means to design an experience, not just a product.
Teaching Craft is Experience Design - I teach woodworking in Brooklyn, watching someone build their first stool is a live lesson in trust-building and what it means to design an experience, not just a product.
Community Building through Camps - 15+ years with Korean American youth camps. Camp taught me you can't engineer community, only design conditions and trust what emerges.
Community Building through Camps - 15+ years with Korean American youth camps. Camp taught me you can't engineer community, only design conditions and trust what emerges.
Unlearning the Default Path - A gap year in Nepal questioning assumptions I didn't know I had. The same skill I use in design: understanding whose perspective shapes the problem.
Unlearning the Default Path - A gap year in Nepal questioning assumptions I didn't know I had. The same skill I use in design: understanding whose perspective shapes the problem.
Let's Connect
Let's Connect
Resume