My process in action
Service Design | Research | Facilitation | Experience Design | Sense Making
What does service design look like? To me, it's less about the polished deliverables but the act of sense making. The act of journey mapping is more impactful and valuable than the standalone journey map artifact
Design and Engineering weekly sandbox
Making sense of Vaccines stakeholders - IDI notes
Identifying orthodoxies / Challenging assumptions is one of my favorite Activities
The biggest Digital Workshop I've facilitated
Creating space for Retrospectives is essential for building Sustained practices
To sum it all up in one Poster